Privacy Policy

This Privacy Policy discloses the privacy practices of Zeald Limited and its related companies, Zeald Holdings Limited, Zeald Investments Limited and Zeald IP Limited (collectively being, “Zeald” or “we”, “us” and “our”) in accordance with our statutory obligations under the Privacy Act 2020.  

Our Privacy Policy explains:

• What personal information we collect, who we collect it from and why we collect it;
• How we use that information;
• The circumstances in which we may disclose that information to others; and
• Your choices in relation to your personal information, including how you can access and correct that information.

We also host and process user content for our customers. Our customers tell us what to do with user content, and we follow their instructions. This Privacy Policy does not describe what we do with user content on our customer’s instructions (i.e., as their processor). If you are an end user of one of our customer's sites and want to know how any of our customers handle your personal information, please see the customer’s own privacy policy. 

If you are a customer, please see our Data Processing Addendum to learn more about how we process user content on your instructions or with your permission.

1.  Information we collect

We may collect the following information about you:

• Information you give us:  We may collect personal information about you when you interact with us and when you use our products and services.  This personal information may include your name, contact details, , place of work, position and other details necessary for us to provide the information or the products or services you have requested.
• Information you authorise others to give us: When you inquire about or purchase products and services from us, we may ask for your consent to collect information about you from others (for example, to undertake credit checks, obtain references or to co-operate with your other service providers or suppliers). In these instances, we may collect information about you from the sources that you have authorised, such as credit rating agencies, other service providers and referees.
• Information from your use of our services: We may record information about how you use and interact with our services, for example, how, when, where and how often you use our products and services, login information and the internet protocol address of the device you use to access our services. We may also maintain records of your communications with our customer support team and other staff, including phone calls, e-mails and live chat logs.
• Information from your use of our website: We receive information when you interact with and use our website. We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers). These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website.

We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect information about your visits to the website on which such targeted advertisements are placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web tracking technologies. We, Google and other selected marketing organisations and may use this information to inform, optimise and provide targeted advertisements to you.

Our website may also contain links and advertisements which link to third party websites. We have no control over the privacy policies of such third parties and we encourage you to review such policies prior to providing any information to or purchasing goods or services from such third parties.

2. How we use information collected

We may use your personal information for the following purposes:

• providing you with the information, products or services that you or the organisation you represent have requested;
• verifying that existing information we hold about you is accurate and complete;
• maintaining and improving our services and website, training our staff and monitoring use of our website and services;
• confirming your identity, controlling unauthorised use or abuse of our services and verifying compliance with applicable laws;
• undertaking credit checks, invoicing and authorising and processing of credit card transactions;
• assisting us in performing our obligations or enforcing our rights under any agreement we may have entered into with you or the organisation you represent;
• communicating with you to inform you about our services, letting you know about upcoming changes, improvements or new products and services you or the organisation you represent may be interested in;
• to undertake any other promotional activities where you have consented to such promotional activities;
• providing you with effective customer service and otherwise helping to solve any issues or problems you or the organisation you represent may have with our services or website; and
• for the further purposes identified in any specific supplemental privacy notice posted on the product page or area of our website where you provided that information.

We will ask for your consent before using personal information for a purpose other than those that are set out in this Privacy Policy.

We may collect and use anonymous or ‘non-personally identifiable’ information:

• to support your use of our website, our services, and/or the services of our customers;
• to improve our website, the customer experience, our marketing systems, and our products and services;
• to identify actions or transactions that originate through an affiliate marketing or supporter referral program;
• to deliver targeted advertisements on our website and other third party websites;
• to provide reporting to our current and prospective service providers; and
• for other historical, statistical or research and analysis purposes.

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance) and as otherwise permitted or required by applicable laws.

We store and process information (both personal and non-personally identifiable information) on servers in several different countries around the world, including New Zealand, Australia, the United States and the United Kingdom. We may, therefore, hold or process your personal information on a server located outside the country where you live.  

Our own suppliers and service providers, such as cloud storage providers and other agents may also store and/or process your personal information on our behalf, including outside of New Zealand.

Personal Information held in another country may be subject to the privacy laws of that country and may permit government and other regulatory authorities to access such information in certain circumstances.

3. Information we share

Ensuring and respecting your privacy is important to us. We may, however, need to share your personal information with third parties in certain circumstances.  We will do this only if one of the following circumstances apply:

• With your consent:  We may share personal information with third parties when we have your express consent to do so.
• With the Organisation you represent:  If the organisation you represent is our customer and your interactions with us or use of our products and services is in the course of your work with that organisation, that organisation will have access to the information you have provided to us (including records of communications, login information and other data).
• With our contractors and service providers: We sometimes engage other trusted businesses and persons to provide services and perform functions on our behalf (for example, our digital business specialists, content specialists and credit card payment providers). We may provide such persons with access to personal information needed to perform their functions, based on our instructions and in accordance with appropriate security, privacy and confidentiality measures.
• Jointly provided services:  In some cases, we may provide services jointly with other businesses or organisations. For such ‘co-branded’ offerings in which a third party is involved, we may share or jointly collect customer information with that third party. In such cases, we will make it clear at the outset who is collecting or receiving the information and whose privacy statement governs its use.
• For legal purposes: We may disclose your personal information to third parties as required by law, including to law enforcement agencies and to comply with a judicial proceeding, court order, or legal process served on us. We may also disclose your personal information to others when we believe in good faith that such disclosure is necessary to protect or enforce our rights, to prevent or lessen a serious threat to the rights, property or safety of others.  .

Also, in the event that we or substantially all of our assets are acquired by a third party, our customer information will be one of the transferred assets. In that case, we will continue to ensure the confidentiality of any personal information and will give affected users notice before any personal information is transferred to a third party or becomes subject to a different privacy policy.

Occasionally we may send information or offers to you on behalf of other organisations or businesses. When we do this, however, we do not share your personal information with those other organisations or businesses.  

We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.

4. Your information choices

You have choices when it comes to the personal information you share with us.  When we ask you to provide personal information, you can decline.  Many of our products and services require some personal information to deliver those products and services.  If you choose not to provide personal information that is necessary to provide you with a product or service, you will not be able to use that product or service or it may have limited functionality.

Similarly, where we need to collect personal information by law to enter into or to carry out any agreement with you and you decline to provide the necessary information we will not be able to enter into the contract or, if this relates to an existing product or service you are using, we may need to suspend or cancel that product or service.  We will notify you at the relevant time if that is the situation.

When you provide personal information, we may offer you a choice as to whether you would like to receive further communications from us or from our partners, such as communications related to updates, upgrades and special offers. You may decline to receive such communications and you also have the right to withdraw your consent to receive such communications at any time. If you decide you no longer want to receive marketing communications or third-party promotions administered by us, you may let us know by emailing us at unsubscribe@zeald.com or by following any unsubscribe link in our emails.  Please specify which consent you are revoking in your email to us. 

You may set your browser to block all cookies, including cookies associated with our website or services, or to indicate when a cookie is being set by us. If you set your browser to reject all cookies, however, you may not be able to use all of the features and functionalities of our website or our services.

If you would like to know more about the use of anonymous browsing information to provide targeted advertisements for goods and services and your choices about not having this anonymous information used please visit:

• The Google Ads Preferences Manager where you can customize Google Display Network ads or opt-out of Google Analytics for Display Advertising; and
• https://optout.networkadvertising.org/ which provides more general information about your options and third party service providers who collect anonymous information for advertising purposes.

5. Accessing and Correcting Personal Information

You have a right to access and ask us to correct or delete any inaccurate personal information we may hold about you. If you would like to review or correct your personal information, please contact us using the details at the bottom of this Privacy Policy:

If you contact us we may, for your protection, ask you for additional information to verify your identity. We will use all reasonable efforts to response to any such request as soon as reasonably practicable and in any event within 20 working days and will correct or delete any inaccurate personal information you discover unless we have to keep that information for legitimate business or legal purposes.

Please be aware that even after your request for a change or deletion of information is processed, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this Privacy Policy and may for a time, retain residual information about you in backup and/or archival copies of our databases.

6. Information Security

To protect your private information as you enter it on our website, we use encryption, such as the Secure Socket Layer (SSL) protocol. When you pay online by credit card, we use a PCI-DSS compliant third-party payment gateway, such as Windcave’s Payment Express to securely process the payment. Click here to view the Payment Express Privacy Policy.

7. Dedicated Staff Employees – Validation Software

If you are one of our dedicated off-shore staff employees, we also collect information about your work patterns and use of equipment that you are using for work during your working hours. This includes randomised screenshots of those devices. Any personal information collected will be available to our human resources and management employees and to the Outrun client who has engaged your services.

We will retain this information for a period of three months from the time it is collected before deleting it from our systems. If we need to retain that information for a longer period of time, such as in relation to any employment dispute or for any other legal purpose, we may retain that information as long as we have a legitimate need to do so.

8. Artificial Intelligence

We leverage the power of artificial intelligence (AI) in some of our products and services, including by incorporating generative AI features or capabilities.  Our deployment and use of AI and our collection and use of personal data in developing and deploying AI features is consistent with the commitments outlined in this Privacy Policy.

9. How we retain your personal information

Personal information we hold will be stored securely and we will limit access to those of our employees, contractors and agents who require access to perform their duties for us.  We may also encrypt or otherwise anonymise sensitive personal information in line with good privacy practice. 

We retain personal information regarding you for as long as your account is active, to provide you with the services contracted. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests. 

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymised, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.

You may have a seasonal site or come back to us after an account becomes inactive, we don’t immediately delete your personal information if you cancel all services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.

You may delete your account by contacting us at accounts@zeald.com and we will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Please note that in the course of providing our services, we collect and maintain aggregated, anonymised or de-personalised information which we may retain indefinitely.

10. End users’ personal information

Our customers who have created a site using us are responsible for what they do with the personal information they collect, directly or through us, about their end users. This section is directed to such customers. 

A. Your relationship with end users

If you’re one of our customers, you will collect personal information about your end users. For example, during checkout, you may ask your end users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyse usage and other trends.

You're solely responsible for complying with any laws and regulations that apply to your collection and use of your end users’ information, including personal information you collect about them from us or using website technology or cookies or similar technologies. 

You must publish your own privacy and cookie policy and comply with them.

We’re not liable for your relationship with your end users or how you collect and use their personal information > We  do not provide you with any legal advice regarding such matters.

B.  End-user payment information

11. Changes

We may occasionally change our Privacy Policy. These changes may reflect, among other things, changes in applicable laws or regulations, changes to our data collection practices, and/or changes to our business or services

We will post any updated policies on this page and if the changes are significant, we will provide a more prominent notice on our homepage. You can tell if the privacy policy has been changed by checking the revision date that appears at the top of this policy. 

Using our services or website after a notice of the changes has been published on our website shall constitute your consent to the changed terms or practices.  We, therefore, encourage you to review our Privacy Policy periodically for any changes.

12. How to contact us

We welcome your feedback about our Privacy Policy. Please send your questions, concerns or comments regarding our Privacy Policy and your requests for access to your personal information:

• By postal mail addressed to us at, Attn: Privacy@Zeald, PO Box 301-288, Albany, Auckland 0752, New Zealand; or
• By email to privacy@zeald.com